Dear Euan,
We all deal personally and professionally with a variety of companies in our daily lives, some give great service, some try to,
whilst others are just hopeless and of course their is the odd ones we all try to avoid. Common with all the good organisations are staff who try always to do their best for themselves and their companies and we all, I think, like to deal with these as much as possible.
I am not writing to you today to comment on these types of organisations and their people but in fact to mention and acknowledge the other, very rare type of companies such as Australiawide who put in the extra effort, who always try harder than the others, as well as acknowledging an outstanding individual within your organisation.
Recently this staff member of Australiawide Boat Sales sold my 43 foot yacht after it had not sold with another broker. He chased me to sell my boat and stated that he believed he could sell it and get a better result than I had until then. I must admit initially I thought it was a salesman’s throw away line and took little notice–how wrong I was! Jeff Rowe lost his first potential buyer of our yacht who took up a lot of everyone’s time and probably would have discouraged most salesmen–not Jeff, he stated that" we will just try again because I will sell it".
He did sell the vessel for a fair price with the second buyer—nothing much different to other competent salesman, but it was the way he handle the listing from day one than most impressed Jeff was always in touch over the months the boat took to sell, nothing was ever a problem, his manner was always polite and he was always enthusiastic—I think he must like boats!!
Both Suzanne and myself would like to express our thanks to you and Australiawide and of course to Jeff for his great effort.
Kind regards,
Lindsay and Suzanne White